Effective Date: 29 September 2025
Website: helppa.co.uk
Helppa (“Helppa”, “we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This GDPR Policy explains how we collect, use, store, and protect your information in line with the UK General Data Protection Regulation (UK GDPR).
Helppa is a lead-generation platform connecting customers who need home services with local service providers. We act as a Data Controller for customer and provider information.
For customers:
Name, address, phone number, email
Details provided in service requests
For service providers:
Name, address, phone number, email
Date of birth and right-to-work confirmation
Identification documents and optional DBS certificate
Bank account details for lead payments (via Stripe)
Services offered, availability, and work history
We use your data to:
Match customer requests with providers
Process payments securely via Stripe
Verify providers and maintain platform integrity
Communicate platform updates and support information
Meet legal, tax, and regulatory obligations
We only use personal data where we have a lawful basis, such as fulfilling a contract, complying with legal obligations, or with your consent.
We may share personal data with:
Stripe (for secure payment processing)
Customers or providers (limited information necessary to process a lead)
Service providers who support platform operations (e.g., email notifications)
Authorities where required by law
We never sell your personal data.
We keep personal data only as long as necessary:
Customer request records: up to 6 years for legal or tax purposes
Provider records: while active on the platform and up to 6 years after account closure
Financial records: in line with legal accounting requirements
We use appropriate technical and organisational measures to protect your data, including encryption, secure storage, and restricted access.
Where data is transferred outside the UK (for example, by service providers), we ensure it is protected with appropriate safeguards such as standard contractual clauses.
Under UK GDPR, you have the right to:
Access your data
Correct inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent (where applicable)
To exercise your rights, contact us at support@helppa.co.uk.
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.
We may update this GDPR Policy from time to time. Any changes will be posted on helppa.co.uk with a new “Effective Date.”
If you have any questions about this GDPR Policy or how your data is handled:
📧 support@helppa.co.uk
🌐 helppa.co.uk
