Effective Date: 29 September 2025
Website: helppa.co.uk

Helppa (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you use helppa.co.uk and our services.

1. Information we collect

We collect and process the following information:

For customers:

• Name
• Email address
• Phone number
• Address
• Details provided in booking requests
• Booking history and service notes

For Helppas (service providers):

• Name
• Email address
• Phone number
• Address
• Identification and right-to-work information
• DBS information (where provided)
• Bank details (processed securely via Stripe)
• Services offered and availability
• Booking history and performance information

Usage data:

• How you interact with our website and services
• Device and browser information
• Basic analytics data to improve performance

Payment information:

Payments are processed securely by Stripe. Helppa does not store full card details.

2. How we use your information

We use your information to:

• Manage and deliver home help bookings
• Assign Helppas to customer bookings
• Process payments securely via Stripe
• Pay Helppas for completed bookings
• Provide customer support
• Improve our website and service
• Meet legal, tax and regulatory obligations

3. Sharing your information

We only share information where necessary to operate Helppa, including:

• Between customers and assigned Helppas, where required to complete a booking
• With Stripe for payment processing
• With trusted service providers (such as email or IT systems)
• With regulators or authorities where legally required

We do not sell your personal data.

4. Marketing

We may send service updates or optional marketing communications if you have opted in.

You can unsubscribe at any time using the link in emails or by contacting us.

📧 hello@helppa.co.uk

5. Data storage and security

Your data is stored securely in the UK or EEA.

We use appropriate technical and organisational measures to protect your personal data. Access is restricted to authorised personnel who require it to operate the service.

6. Data retention

We retain personal data only as long as necessary to operate Helppa and meet legal obligations. After this, data is securely deleted or anonymised.

Typical retention periods include:

• Booking records: up to 6 years for legal and tax purposes
• Account records: while active and for a period after closure
• Financial records: as required by law

7. Your rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent (where applicable)

To exercise your rights, contact:

📧 hello@helppa.co.uk

8. Cookies

Helppa uses cookies to improve website performance and user experience. You can manage cookies through your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available at helppa.co.uk.

Contact us

If you have any questions about this Privacy Policy, contact:

📧 hello@helppa.co.uk
🌐 helppa.co.uk