Become a Helppa
Book a Helppa

GDPR Policy

Effective Date: 29 September 2025
Website: helppa.co.uk

Helppa (“Helppa”, “we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This GDPR Policy explains how we collect, use, store and protect your information in line with the UK General Data Protection Regulation (UK GDPR).

1. Who we are

Helppa is a managed home help service that provides and coordinates local support for customers who need help at home.

Helppa acts as the Data Controller for personal data collected through our website and service.

2. What data we collect

For customers:

  • Name
  • Address
  • Phone number
  • Email address
  • Details provided in service bookings
  • Booking history and service notes

For Helppas (service providers):

  • Name
  • Address
  • Phone number
  • Email address
  • Date of birth
  • Right to work confirmation
  • Identification documents and optional DBS information
  • Payment details (processed via Stripe)
  • Availability, services offered and booking history

3. How we use your data

We use personal data to:

  • Process and manage customer bookings
  • Assign and coordinate Helppas for each booking
  • Process payments securely via Stripe
  • Pay Helppas for completed work
  • Manage accounts and provide customer support
  • Ensure safety, quality and trust across the service
  • Comply with legal and regulatory obligations

We only process personal data where we have a lawful basis to do so, including contract performance, legal obligations and legitimate interests.

4. Sharing your data

We may share personal data with:

  • Stripe (for secure payment processing)
  • Assigned Helppas or customers (only what is necessary to complete a booking)
  • Service providers who support our operations, such as email or IT systems
  • Regulatory or legal authorities where required by law

We do not sell your personal data.

5. Data retention

We retain personal data only as long as necessary:

  • Booking records: up to 6 years for legal and tax purposes
  • Helppa account records: while active and up to 6 years after closure
  • Financial records: in line with legal accounting requirements

6. Data security

We use appropriate technical and organisational measures to protect personal data, including secure storage, encryption where appropriate, and restricted access controls.

7. International transfers

Where data is processed outside the UK, we ensure appropriate safeguards are in place to protect your information in line with UK GDPR requirements.

8. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent where applicable

To exercise your rights, contact us at:

📧 hello@helppa.co.uk

9. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):

www.ico.org.uk

10. Updates

We may update this GDPR Policy from time to time. Any changes will be posted on helppa.co.uk with an updated effective date.