Effective Date: 29 September 2025
Website: helppa.co.uk
Helppa (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website (helppa.co.uk) and services.
We may collect the following information when you use Helppa:
For customers:
Name, email, phone number, address
Details submitted in service requests
For service providers:
Name, email, phone number, address
Identification and right-to-work information
Bank account details for lead payments
Services offered, availability, and work history
Usage data:
How you interact with our website and platform
Payment information:
Processed securely by Stripe (we do not store card details)
We use your information to:
Match customer requests with service providers
Process payments securely via Stripe
Communicate platform updates and support information
Analyse usage to improve our website and services
Comply with legal, tax, and regulatory obligations
We only share information where necessary to operate the platform:
With service providers to allow them to view and respond to leads
With payment providers (Stripe) to process payments securely
With trusted third-party tools we use for emails and notifications
Where required by law or regulation
We never sell your personal information to third parties.
We may send occasional updates about Helppa if you have opted in.
You can unsubscribe at any time via the link in the email or by contacting support@helppa.co.uk.
Your data is stored securely in the UK or EEA.
We use technical and organisational measures to protect your information.
Access is limited to staff and contractors who need it to operate the platform.
We retain data only as long as necessary to operate the platform and meet legal obligations. After this, data is securely deleted or anonymised.
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data in certain circumstances
Object to processing or restrict how we use your data
Withdraw consent for marketing at any time
To exercise your rights, contact support@helppa.co.uk.
Helppa uses cookies to improve website performance and personalise your experience. You can control cookie settings in your browser.
We may update this Privacy Policy from time to time. The latest version will always be available at helppa.co.uk.
If you have any questions about this Privacy Policy, please contact us:
📧 support@helppa.co.uk
🌐 helppa.co.uk
