Effective Date: 29 September 2025
Website: helppa.co.uk
Contact: support@helppa.co.uk

Helppa (“Helppa”, “we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This GDPR Policy explains how we collect, use, store, and protect your information in line with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Helppa is a platform that connects customers with trusted contractors (“Helppas”) for home services. We act as a Data Controller for customer and contractor information.

Contact details:
📧 support@helppa.co.uk
🌐 helppa.co.uk

2. What Data We Collect

We may collect the following personal data:

For customers:

• Name, address, phone number, email

• Payment details (processed securely by Stripe, we do not store card numbers)

• Booking history

For contractors (Helppas):

• Name, address, phone number, email

• Date of birth and right-to-work confirmation

• Identification documents and optional DBS certificate

• Bank account details for payouts (via Stripe)

• Availability, services offered, and work history

3. How We Use Your Data

We use your data to:

• Provide and manage bookings

• Process payments securely

• Verify contractors and maintain safety standards

• Communicate with you about bookings, support, and platform updates

• Meet legal, tax, and regulatory obligations

We only use your data where we have a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or with your consent.

4. Sharing Your Data

We may share your personal data with:

• Stripe (for secure payment processing)

• Contractors/Customers (limited information necessary to carry out bookings)

• Service providers who help us run the platform (e.g. email notifications)

• Authorities where required by law

We never sell your personal data.

5. Data Retention

We retain personal data only as long as necessary:

• Customer booking records: up to 6 years (for tax/legal purposes)

• Contractor records: while active on the platform and up to 6 years after termination

• Financial records: in line with legal accounting requirements

6. Data Security

We take appropriate technical and organisational measures to protect your data, including encryption, secure storage, and restricted access.

7. International Transfers

Where data is transferred outside the UK (for example, by service providers), we ensure it is protected with appropriate safeguards such as standard contractual clauses.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access to your data

• Correction of inaccurate data

• Erasure of your data (“right to be forgotten”)

• Restriction of processing

• Data portability

• Objection to processing

• Withdrawal of consent (where applicable)

To exercise your rights, contact us at support@helppa.co.uk.

9. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.

10. Updates

We may update this GDPR Policy from time to time. Any changes will be posted on helppa.co.uk with an updated date.

Contact Us

If you have any questions about this GDPR Policy or how your data is handled:
📧 support@helppa.co.uk
🌐 helppa.co.uk