Helppa has just launched in Witlshire, Bath & Surrounding areas
100% risk free with our happiness guarantee
Helppa has just launched in Witlshire, Bath & Surrounding areas
100% risk free with our happiness guarantee
Effective Date: 29 September 2025
Website: helppa.co.uk
Contact: support@helppa.co.uk
Helppa (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website (helppa.co.uk) and services.
If you have any questions, you can contact us at support@helppa.co.uk.
We may collect the following information when you use Helppa:
Personal details – name, email, phone number, and address.
Booking details – services requested, date/time, location, and special instructions.
Payment information – processed securely by Stripe (we do not store card details).
Contractor details – ID, right-to-work information, availability, and service preferences.
Usage data – how you interact with our website and platform.
We use your information to:
Process bookings and payments.
Connect customers with contractors.
Communicate updates, confirmations, and reminders.
Improve our services and user experience.
Meet legal, regulatory, and insurance requirements.
We only share your information where necessary to provide our services:
With contractors to carry out bookings.
With payment providers (Stripe) to process payments securely.
With insurance providers for cover relating to bookings.
With trusted third-party tools we use for emails and notifications.
We will never sell your personal information to third parties.
We may send you occasional updates about Helppa services if you have opted in.
You can unsubscribe at any time by clicking the link in the email or contacting us at support@helppa.co.uk.
Your data is stored securely in the UK or EEA.
We use technical and organisational measures to keep your information safe.
Access is limited to staff and contractors who need it to provide services.
We only keep your data for as long as necessary to provide our services and meet legal obligations. After this, your data will be securely deleted or anonymised.
Under UK data protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data in certain circumstances.
Object to processing or restrict how we use your data.
Withdraw consent for marketing at any time.
To exercise your rights, contact us at support@helppa.co.uk.
Helppa uses cookies to improve website performance and personalise your experience. You can control cookie settings in your browser.
We may update this Privacy Policy from time to time. The latest version will always be available at helppa.co.uk.
If you have any questions about this Privacy Policy, please contact us at:
📧 support@helppa.co.uk
🌐 helppa.co.uk
