Effective Date: 29 September 2025
Website: helppa.co.uk
Contact: support@helppa.co.uk
This Refunds & Credits Policy explains how credits, refunds, and promotional offers work on the Helppa platform. By purchasing or using credits, you agree to this policy.
Helppa operates a credit-based system.
Service providers purchase credits in advance, which are used to unlock access to customer service requests (leads).
Credits represent access to information, not guaranteed work.
Credits that have been spent to unlock leads are non-refundable.
Once a lead is unlocked, the credit is considered used, regardless of:
Whether the provider secures the job
Whether the customer responds
The outcome of any discussion or agreement
If a lead is clearly invalid or unusable, Helppa may refund the cost of that lead as credits, not cash.
Credit refunds:
Are issued back to the provider’s account
Cannot be exchanged for cash
Are subject to review and approval by Helppa
Helppa reserves the right to make the final decision on whether a lead qualifies for a credit refund.
From time to time, Helppa may offer promotional or free credits, including sign-up bonuses.
Promotional credits are not refundable
Promotional credits have no cash value
Availability and amount depend on the offer running at the time
Helppa may change or withdraw promotions at any time
Unused promotional credits may expire, where stated in the offer terms
Unused purchased credits:
Remain available on your account
Are non-transferable
May be refunded only where required by law or at Helppa’s discretion
Helppa is not obligated to refund unused credits outside of legal requirements.
Helppa reserves the right to:
Refuse refunds
Suspend or terminate accounts
Where there is suspected abuse of the refunds system, misuse of credits, or breach of platform rules.
Helppa may update this policy at any time. Continued use of the platform constitutes acceptance of the updated policy.
If you have any questions about this Refunds & Credits Policy:
📧 support@helppa.co.uk
🌐 helppa.co.uk
